top of page
BILLING : CONTACT INFORMATION
CARRIER | PHONE NUMBER | WEBSITE | RENEWAL | NOC/REINSTATEMENT | PAYMENT FORMS |
|---|---|---|---|---|---|
LIBERTY | 866-290-2920 | https://business.libertymutual.com/services/billing/ | They will send an NOC with 30 days grace period | is an All accounts under NOC are listed in the home page, under “Recent Activities”
| |
CUMBERLAND | 800‑232‑6992 | https://www.cumberlandmutual.com/make-a-payment | NB and REN will cancel 24 hrs after effective date if not paid. | Daily emails are sent when NOCs or any other policy change
| |
TRAVELERS | 800-842-2522 | https://www.travelers.com/pay-your-bill | Payments are due 20 days from the date the bill is issued | Once you log in, check the right hand side and look for Alerts(first icon) | |
HARTFORD | 866-467-8730 | https://business.thehartford.com/home.html | 30 days grace for new and renewal accounts | Log in> Billing Status Report> Cancellations/Collections (3rd of the list) | |
GUARD | 800-673-2465 | https://www.guard.com/payments/ | After ten days, there is a $10 late fee added on to the amount due. | On the Home Page: Look at the “Down payment not yet received” when you open each account you can see if there | |
UTICA | 800-456-4556 | https://www.uticafirst.com/payment-options/ | NB, Downpay is required.
5 days after renewal date, cancellation notice is issued | Review the client list by checking the “transaction type”
| |
US ASSURE | 800-800-3907 | http://usassure.com/ | Every invoice will have a due date. US Assure will be giving 5days grace period from the due date. If the payment is still not received, they will send an NOC with another 15 days grace before they cancel. | You need to call them and ask them to review to reinstate. | |
AMTRUST (ACH - CC) | 888-239-3909 | https://amtrustfinancial.com/payments. Then, click "Easy Pay" | Payo is when there is a Payroll Company who handles the Payroll of the Company | On portal: Log in and on the home page is the “Agent Activity” section. Under it you will see “Pending Cancels”
| https://9abf5dd3-80a8-40cd-8e8f-4af31f9ece4b.filesusr.com/ugd/4f9672_121b464847fb4b6b9cdaab0a087d380b.pdf |
BERKLEY | 959-205-5000 | http://www.berkleymp.com | 30 days after the effective day, NOC will be sent out. | Payment and you need to speak with Underwriting | |
FMI | (800) 336-3642 | https://www.fmiweb.com/secure/login.cfm | 5 days after due date of installment a pending cancellation is sent.
If 1st installment on either new or renewal is not paid, they get cancelled flat | ||
ATTUNE | 888-530-4650 | https://app.attuneinsurance.com/activity | The client will received an NOC and there will be a due date indicated. | If the NOC is due to non pay, Attune will not reinstate. | |
SHELTERPOINT | 800-365-4999 | https://www.shelterpoint.com/corporate/contactoverview.aspx | There is a 60 day grace period for payment so long as you are not backdating more than 30 days; if you are backdating that amount, payment information must be remitted in advance.
|
Anchor 2
ENTERING BILLING INFORMATION
Anchor 3
RUNNING COMMISSION
If Commissions Remain as 0.00
PROOF OF PAYMENT
Anchor 10
Anchor 7
STANDARD OPERATING PROCEDURE
Anchor 4
ENTERING BANK INFO


Anchor 5
AGENCY BILLING
Anchor 6
NOTICE OF CANCELLATION
The most common reason for a cancellation is NONPAYMENT. That is why we have procedures in place to make sure payments are done on time and policies do not lapse.
Checking NOCS - VENDOR
Tuesday Procedure
After the NOC Vendor List is checked, prepare the email NOC report, listing any new NOCs, for your account manager to review.
See below example:

Anchor 8
HANDLING AN NOC
Anchor 9
REINSTATEMENT
bottom of page
