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BILLING : CONTACT INFORMATION

CARRIER
PHONE NUMBER
WEBSITE
RENEWAL
NOC/REINSTATEMENT
PAYMENT FORMS
LIBERTY
866-290-2920
https://business.libertymutual.com/services/billing/
They will send an NOC with 30 days grace period
is an All accounts under NOC are listed in the home page, under “Recent Activities”
CUMBERLAND
800‑232‑6992
https://www.cumberlandmutual.com/make-a-payment
NB and REN will cancel 24 hrs after effective date if not paid.
Daily emails are sent when NOCs or any other policy change
TRAVELERS
800-842-2522
https://www.travelers.com/pay-your-bill
Payments are due 20 days from the date the bill is issued
Once you log in, check the right hand side and look for Alerts(first icon)
HARTFORD
866-467-8730
https://business.thehartford.com/home.html
30 days grace for new and renewal accounts
Log in> Billing Status Report> Cancellations/Collections (3rd of the list)
GUARD
800-673-2465
https://www.guard.com/payments/
After ten days, there is a $10 late fee added on to the amount due.
On the Home Page: Look at the “Down payment not yet received” when you open each account you can see if there
UTICA
800-456-4556
https://www.uticafirst.com/payment-options/
NB, Downpay is required. 5 days after renewal date, cancellation notice is issued
Review the client list by checking the “transaction type”
US ASSURE
800-800-3907
http://usassure.com/
Every invoice will have a due date. US Assure will be giving 5days grace period from the due date. If the payment is still not received, they will send an NOC with another 15 days grace before they cancel.
You need to call them and ask them to review to reinstate.
AMTRUST (ACH - CC)
888-239-3909
https://amtrustfinancial.com/payments. Then, click "Easy Pay"
Payo is when there is a Payroll Company who handles the Payroll of the Company
On portal: Log in and on the home page is the “Agent Activity” section. Under it you will see “Pending Cancels”
https://9abf5dd3-80a8-40cd-8e8f-4af31f9ece4b.filesusr.com/ugd/4f9672_121b464847fb4b6b9cdaab0a087d380b.pdf
BERKLEY
959-205-5000
http://www.berkleymp.com
30 days after the effective day, NOC will be sent out.
Payment and you need to speak with Underwriting
FMI
(800) 336-3642
https://www.fmiweb.com/secure/login.cfm
5 days after due date of installment a pending cancellation is sent. If 1st installment on either new or renewal is not paid, they get cancelled flat
ATTUNE
888-530-4650
https://app.attuneinsurance.com/activity
The client will received an NOC and there will be a due date indicated.
If the NOC is due to non pay, Attune will not reinstate.
SHELTERPOINT
800-365-4999
https://www.shelterpoint.com/corporate/contactoverview.aspx
There is a 60 day grace period for payment so long as you are not backdating more than 30 days; if you are backdating that amount, payment information must be remitted in advance.
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DEFINITIONS

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ENTERING BILLING INFORMATION

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RUNNING COMMISSION

If Commissions Remain as 0.00












PROOF OF PAYMENT

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STANDARD OPERATING PROCEDURE

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ENTERING BANK INFO

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AGENCY BILLING

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NOTICE OF CANCELLATION

The most common reason for a cancellation is NONPAYMENT. That is why we have procedures in place to make sure payments are done on time and policies do not lapse.

Checking NOCS - VENDOR
Tuesday Procedure

After the NOC Vendor List is checked, prepare the email NOC report, listing any new NOCs, for your account manager to review. 

 

See below example:

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HANDLING AN NOC

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REINSTATEMENT

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